Frequently Asked Questions
Everything you need to know about your new favorite pieces.
What materials are used in En Route Jewelry?
Our pieces are primarily crafted from high-quality 18k gold-plated brass, 925 sterling silver, and stainless steel to ensure durability and a premium finish.
How long does shipping take?
Orders are typically processed within 1-3 business days. Domestic shipping takes 3-7 business days, while international shipping can take 7-21 business days depending on the destination.
Will the jewelry tarnish or turn my skin green?
We use high-quality plating and base metals designed to resist tarnishing. To maintain the luster, we recommend avoiding direct contact with perfumes, lotions, and water.
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
Do you ship worldwide?
Yes, we offer international shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your specific location.
How should I care for my jewelry?
Store your jewelry in a cool, dry place, preferably in the pouch provided. Clean gently with a soft, lint-free cloth after wearing to remove oils and dust.